Privacy Policy

2. Who We Are & How to Contact Us

Controller: Scale Social AI, Inc. is the data controller responsible for your personal data.

Contact us:
Email: support@scalesocialai.com

Mailing Address:
‍Scale Social AI, Inc.
201 W Main St
Durham, NC 27701

If you have concerns, you have the right to lodge a complaint with your relevant data protection authority. However, we encourage you to contact us first so we can resolve any concerns.

3. What Personal Data We Collect

We may collect different types of personal data, grouped as follows:

A. Personal Information

• Identity Data: First name, last name
• Contact Data: Email address, phone number
• Technical Data: IP address, browser type, device details, operating system
• Usage Data: Website interactions, page visits, engagement metrics
• Marketing Preferences: Subscription preferences, email engagement

B. User-Generated Content

If you submit content to our platform (such as text, images, videos, or comments), we collect and process that content. This may include:

• Content Data: Photos, videos, audio, text, and other media you upload
• Metadata: File names, timestamps, device information, and location data embedded in files
• Associated Identity Data: Your name, username, or other identifying information linked to your submissions

C. Aggregated Data

We may aggregate data for statistical purposes, ensuring it cannot be linked to an individual.

D. Data We Do Not Collect

We do not collect or process:

• Sensitive personal data (e.g., racial or ethnic origin, religious beliefs, sexual orientation, health data, biometric data)
• Criminal records or legal offenses

4. How We Collect Your Data

We use various methods to collect data:

A. Direct Interactions

You provide data when you:

• Sign up for services
• Submit content to our platform
• Contact us directly
• Participate in surveys, promotions, or competitions

B. Automated Technologies

As you interact with our website, we automatically collect Technical and Usage Data through:

• Cookies
• Log files
• Analytics tools (e.g., Google Analytics)

C. Third-Party Sources

We may receive data from trusted third parties, such as:

• Analytics providers (e.g., Google Analytics)
• Advertising partners
• Publicly available sources

Updating Your Data: Please notify us if your personal information changes to keep our records accurate.

5. How We Use Your Data

We process your data based on lawful grounds, including:

• Service registration: Identity, Contact - Contractual necessity
• Customer support: Identity, Contact - Legitimate interest
• Marketing & promotions: Identity, Contact, Marketing Preferences - Consent
• Website security: Technical, Usage - Legitimate interest
• Content processing & delivery: User-Generated Content, Identity - Contractual necessity
• Content enhancement & modification: User-Generated Content - Contractual necessity / Consent

Automated Processing & AI

We may use artificial intelligence, machine learning, and other automated tools to process, enhance, or modify User-Generated Content. This processing is performed to deliver our services and may include color correction, audio enhancement, format conversion, and creative optimization. Your use of our platform and submission of content constitutes consent to this processing. For details on how your content may be used, please see our Terms & Conditions at www.getsocialscale.com/terms.

Marketing Opt-Out: You can unsubscribe from marketing emails anytime by clicking "unsubscribe" in our emails or contacting us.

6. Cookies & Tracking Technologies

Cookies help improve your browsing experience. You can:

• Accept or reject cookies using browser settings
• Disable tracking by adjusting privacy settings

We use cookies for website functionality, analytics, and to remember your preferences. Most browsers allow you to control cookies through their settings.

7. Data Sharing & Third Parties

We do not sell your personal data. However, we may share it with:

A. Business Clients

User-Generated Content submitted to our platform may be shared with our business clients for marketing, promotional, and commercial purposes as described in our Terms & Conditions.

B. Service Providers

We work with trusted third parties who help operate our platform, such as:

• Cloud hosting providers (e.g., AWS, Google Cloud)
• Payment processors (if applicable)
• Analytics providers (e.g., Google Analytics)
• AI and content processing services

C. Business Transfers

If Scale Social AI undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity.

D. Legal & Regulatory Authorities

We may disclose data if required by law, fraud prevention, or law enforcement requests.

8. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption (SSL/TLS)
• Secure access controls
• Regular security audits

However, no system is 100% secure. Please take precautions when sharing personal data online.

9. International Data Transfers

Some of our partners operate outside the U.S. If your data is transferred internationally, we ensure legal safeguards, such as Standard Contractual Clauses (SCCs) or similar frameworks, to protect your data.

10. Data Retention

We only retain personal data for as long as necessary for:

• Legal compliance
• Contractual obligations
• Legitimate business needs

User-Generated Content may be retained indefinitely in accordance with the license granted in our Terms & Conditions.

Data Deletion Requests: You can request data deletion (see Section 11). Note that deletion requests for User-Generated Content are subject to the terms of any license you have granted.

11. Your Rights & Choices

You have the following rights under applicable laws:

• Access Your Data: Request a copy of your data.
• Correct Your Data: Update inaccurate information.
• Delete Your Data: Ask us to erase your data (subject to legal exceptions and license terms).
• Restrict Processing: Limit how we use your data.
• Object to Processing: Stop certain types of processing, like marketing.
• Data Portability: Request transfer of your data to another provider.
• Withdraw Consent: If processing is based on consent, you can revoke it anytime.

How to Exercise Your Rights: Email support@scalesocialai.com with "Data Request" in the subject line.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Always review external privacy policies.

13. Governing Law

This Privacy Policy is governed by the laws of the State of North Carolina, USA.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here, and significant updates may be communicated via email.

‍Last updated: January 1, 2026

15. Contact Us

For questions about this Privacy Policy:

Email: support@scalesocialai.com

Mailing Address:
‍Scale Social AI, Inc.
201 W Main St
Durham, NC 27701